Frequently Asked Questions
Answers to all your questions about tk179
Learn everything about accounts, bKash/Nagad transactions, bonuses, cricket betting, slots and security.
Welcome to tk179. On this FAQ page we have provided detailed answers to the most common questions from players in Bangladesh. From opening an account to withdrawing money via bKash or Nagad, using the welcome bonus, placing bets on BPL matches or responsible gaming — you deserve clear information on every topic. If you cannot find an answer to your question, our 24/7 Bengali live chat support is always here for you.
Account and Registration
Creating and Managing Your Account
To open an account at tk179 you need an active mobile number and a password. Enter your correct name and date of birth in the registration form — only people aged 21 or above can create an account on this platform. Only one account can be created per phone number. Registration is completely free and takes just a few minutes.
First make sure you are entering your mobile number and password correctly. If you have forgotten your password, use the "Forgot Password" option — an OTP will be sent to your registered number. If the problem persists, contact our 24/7 live chat. Clearing your browser cache or trying a different browser often resolves the issue.
No. Under tk179 rules, each person may hold only one account. Creating multiple accounts may result in all accounts being cancelled and any remaining balance being forfeited. This policy is strictly enforced to prevent bonus abuse.
Yes, you can change your password from account settings. However, to change core details such as your name or date of birth you will need to contact our support team directly. They will verify your identity and assist with the necessary changes.
Absolutely. tk179 is fully mobile-responsive. The site works smoothly on Chrome, Firefox or Safari on any Android or iOS smartphone. There is no need to install a separate app — you get the full experience right in your browser.
Deposits and Withdrawals
Payments and Transactions
Deposits from bKash to tk179 are usually credited to your account within a few seconds to a maximum of a few minutes. The minimum deposit amount is ৳500. If you do not receive a confirmation SMS after depositing, contact live chat with your transaction ID.
Yes, Nagad is one of tk179's approved payment methods. Just like bKash, you can deposit a minimum of ৳500 from Nagad and deposits are generally processed instantly. Transactions via Rocket and bKash are also supported in the same way.
Withdrawals from tk179 typically take between 15 minutes and 2 hours. The minimum withdrawal amount is ৳800. Withdrawals can be made via bKash, Nagad or Rocket. The number registered on the account must be used when making a withdrawal.
tk179 itself does not charge any processing fee on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket) may apply a small charge according to their own terms — this is outside tk179's control. Check your payment provider's fee structure before making a transaction.
If your money has not arrived within 2 hours of submitting a withdrawal request, contact our live chat. Providing your withdrawal ID or amount will allow the support team to track and resolve it quickly. Transactions via mobile banking methods proceed normally even on bank holidays.
Games and How to Play
Slots, Cricket and Live Casino
Go to the Cricket section to see active matches during the BPL season. Select a match, choose your preferred market (match winner, top run scorer, powerplay score, etc.) and enter your bet amount. Check the odds and amount carefully before confirming your bet. Live in-play betting is also available.
The Slots section features games from various top providers including PG Soft, Pragmatic Play and JILI. Many popular games are available including Fortune Tiger, Fortune Rabbit, Gates of Olympus, Sweet Bonanza, Super Ace and Money Coming. Detailed information on each game can be found in the game lobby.
All slots and live games at tk179 come from established providers who ensure fair play through independent third-party audits. Slot games use a Random Number Generator (RNG) which determines the outcome of every spin in a completely random manner. Evolution Gaming's live dealer games are operated with real dealers and equipment.
Yes, Spribe's Aviator is available at tk179. It is a crash-style game — a plane takes off and a multiplier keeps rising. You need to cash out before the plane crashes. The longer you wait to cash out, the higher your potential win — but if it crashes you lose your bet. Detailed rules are provided inside the game.
RTP (Return to Player) is the percentage of total bets that a game pays back over the long term. Volatility refers to how frequently and how large wins occur — high volatility means bigger but less frequent wins, low volatility means smaller but more frequent wins. This information helps when choosing a game, but the outcome of every spin is completely random.
Bonuses and Promotions
Offers and Rewards
Open a new account and make your first deposit of at least ৳500 to automatically receive a 100% welcome bonus up to ৳20,000. This means if you deposit ৳10,000 you can play with a total of ৳20,000. The wagering requirement for this bonus is 15 times.
Say you deposit ৳1,000 and receive a ৳1,000 bonus (total ৳2,000). A 15 times wagering requirement means you need to place bets worth bonus amount × 15 = ৳15,000 before you can withdraw. This betting can be spread across different games. Full details are available on the terms and conditions page.
tk179's VIP program has four tiers: Bronze, Silver, Gold and Platinum. By playing regularly and staying active you can gradually move up to higher tiers. Weekly cashback goes up to 0.2% at Bronze, 0.5% at Silver, 0.8% at Gold and up to 1.0% at Platinum.
Yes, tk179 offers special promotions on occasions such as Eid, Pohela Boishakh or the BPL season. Check the promotions page regularly or ask support for these offers. Having an active account is required to take advantage of them.
Security and Responsible Gaming
Safety and Security
Yes. tk179 uses SSL encryption technology to keep all personal and financial information secure. Your payment details are never shared with third parties. Our security framework ensures a reliable and protected platform.
Yes. To support responsible gaming, tk179 allows you to set daily, weekly or monthly deposit limits and betting limits. To set these limits, go to your account settings or contact support chat. Visit the Responsible Gaming page to learn more.
Yes. If you feel you need a break, let our support team know — they will temporarily suspend your account for a set period. Long-term self-exclusion can also be requested directly through support. Ensuring that gaming remains entertainment and never becomes a source of stress is our responsibility.
tk179 is for people aged 21 and above only. Minors are strictly prohibited from opening an account or playing on this platform. Providing a correct date of birth during registration is mandatory for age verification. Any account found to belong to a minor will be closed immediately.
tk179's support team provides assistance in Bengali via live chat 24 hours a day, 7 days a week. Click the live chat icon on any page of the site for a quick response. You can also reach us by email at [email protected] — do not hesitate to get in touch immediately whenever you have an issue.
Notify us immediately via live chat or by email at [email protected]. Our security team will quickly review your account and lock it temporarily if necessary. At the same time, change your password immediately and make sure your bKash or Nagad account is also secure.
Still have questions?
Our Bengali support team is with you 24/7 — always ready to answer any question you have.
Email: [email protected] | For players aged 21+ only